Description
Genesys Cloud Node for n8n
An n8n community node for Genesys Cloud’s Platform API.
Installation
1. Expand Settings
2. Click Community nodes
3. Click Install a community node
4. Under npm Package name put @makingchatbots/n8n-nodes-genesys-cloud
5. Check ‘I understand the risks…’
6. Click Install
More detailed installation guide is in the n8n community nodes documentation.
Credentials
You need to authenticate with Genesys Cloud using OAuth 2.0 Client Credentials.
1. Log in to your Genesys Cloud organization.
2. Navigate to Admin > Integrations > OAuth.
3. Click Add Client.
4. Give the client a name (e.g. “n8n Automation”).
5. Under Grant Types, select Client Credentials.
6. Click the Roles tab and assign the necessary roles for the resources you intend to access.
7. Save the client.
8. Copy the Client ID and Client Secret.
In n8n:
1. Create a new credential type Genesys Cloud API.
2. Enter your Client ID and Client Secret.
3. Select your Region (e.g., mypurecloud.com, mypurecloud.ie, etc.).
Operations
This node supports the following operations:
| Resource | Operation | Description |
| :— | :— | :— |
| Conversation | Get | Get a conversation |
| | Get Many | Get many active conversations |
| Data Action | Get | Get a data action |
| | Get Many | Get many data actions |
| | Get Integrations | Get integrations for filtering data actions |
| Division | Get | Get a division |
| | Get Many | Get many divisions |
| Group | Get | Get a group |
| | Get Many | Get many groups |
| OAuth Client | Get | Get an OAuth client |
| | Get Many | Get many OAuth clients |
| | Get Usage | Get usage statistics for an OAuth client |
| Queue | Add Members | Add members to a queue |
| | Create | Create a queue |
| | Get | Get a queue |
| | Get Many | Get many queues |
| | Get Members | Get members of a queue |
| User | Get | Get a user |
| | Get Many | Get many users |
| | Get Queues | Get queues for a user |
